Last updated: May 24, 2025
At DrmelaxinGlobal, we are committed to delivering your order promptly, securely, and affordably. This Shipping Policy outlines the shipping terms and expectations when you shop with us at drmelaxinglobal.co.
We currently ship to the following regions:
United States (all 50 states and territories)
Canada
European Union (selected countries)
United Kingdom
Australia
Other international locations (based on shipping availability)
If your country is not listed at checkout, please contact us at support@drmelaxinglobal.co to confirm delivery options.
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email.
You will receive a notification with tracking information once your order has shipped.
During high volume periods (such as holidays or product launches), processing times may be slightly extended.
We offer flat-rate and free shipping options based on the order total and destination.
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United States | Standard (USPS/UPS) | 3–5 business days | $2.95 flat rate |
| Expedited (FedEx/UPS) | 1–3 business days | $6.95 flat rate | |
| Canada | International Standard | 7–10 business days | $2.95 flat rate |
| Europe & Australia | International Priority | 7–14 business days | $2.95 flat rate |
Note: Actual delivery times may vary due to local customs processing and carrier delays.
Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided or by visiting our Order Tracking Page.
We partner with trusted carriers to ensure timely delivery:
United States: USPS, UPS, FedEx
Canada & International: DHL, Asendia, or local postal services
For international orders:
Your order may be subject to customs duties, taxes, and import fees imposed by your local government.
These charges are the responsibility of the recipient and are not included in the purchase or shipping costs.
Please contact your local customs office for more information on potential fees.
Please ensure that all shipping details are accurate at checkout. We are not responsible for:
Delays due to incorrect or incomplete addresses
Orders lost due to address errors submitted by the customer
If you realize a mistake in your shipping address, contact us immediately at support@drmelaxinglobal.co.
If your order shows as delivered but you haven’t received it:
Check around your delivery area and with neighbors.
Contact the shipping carrier using your tracking number.
Reach out to us at support@drmelaxinglobal.co — we’ll do our best to help locate or replace the item.
We are not liable for delays due to:
Weather disruptions
Carrier issues
Customs inspections
If your item arrives damaged, please refer to our Refund & Return Policy for next steps.
If you have any questions or concerns about your shipment, reach out to our support team:
📧 support@drmelaxinglobal.co
📞 +1 (800) 987-2365
🏢 DrmelaxinGlobal
1487 Redwood Industrial Way, Suite 203
Atlanta, GA 30318, USA